Privacy policy

Privacy Policy

Your privacy is fundamental to us. This notice explains how cliCHair manages your personal data in accordance with the Swiss Federal Data Protection Act (nFADP) and the EU General Data Protection Regulation (GDPR).

Data Controller

The data controller for the website cliCHair.ch is:

ÜLTIMA hair concept sàrl
Boulevard de Grancy 24
1006 Lausanne
Switzerland

Data We Collect

Contact and shipping details (name, address, phone, email).
Order and payment information (card details are handled securely by external providers).
Login credentials for registered accounts.
Usage data: IP address, device type, preferences, and site behavior.
Communications sent via contact forms or email.

Use of Artificial Intelligence

cliCHair utilizes Artificial Intelligence (AI) tools to enhance user experience, such as chat support and personalized product suggestions.

These systems process provided data to offer relevant answers and tailored beauty routines.
No Automated Decision-Making: AI never makes decisions with legal or significant effects on the user without human oversight.
You may request human intervention at any time by contacting our support team.

Data Sharing

Your data is shared only with partners necessary to provide our services:

Shopify: eCommerce infrastructure and order management.
Stripe / PayPal: secure payment processing.
Logistics partners for product delivery.

Note on Shopify Network Intelligence: Shopify may process aggregate data to improve security and AI features on its platform as an independent controller. You can manage these settings via your Shopify privacy preferences.

Data Retention

Order data: retained for 10 years (Swiss tax and accounting obligation).
User accounts: until a deletion request is made.
Marketing: until consent is withdrawn (opt-out).

Your Rights

You may request access to, correction of, or deletion of your personal data at any time, as well as the restriction of processing or objection to marketing.

Contact

For any questions regarding the management of your privacy or to exercise your rights, please visit our dedicated contact page by clicking the following link: Contact Page.