Terms of service

Terms of Service

This document defines the Terms of Service for the use of the website and services offered by cliCHair.ch, a registered trademark of ÜLTIMA hair concept Sàrl. By using our services, you fully accept these terms.

Customers and B2B Professional Accounts

Consumer: A natural person purchasing for personal use. Prices displayed for this category are inclusive of VAT.

Professional Account (B2B): Reserved exclusively for verified hairdressers, stylists, and industry retailers.

B2B account activation is granted only upon request and after manual verification by the cliCHair team.
Once verified, professionals access dedicated price lists (VAT excluded), reserved purchasing conditions, and the Complete Catalogue, which includes technical lines visible only to registered B2B users.
Sharing B2B access credentials with third parties is strictly prohibited; any violation will result in immediate account termination.

Pricing and Billing

For private consumers, prices are inclusive of VAT. For Professionals and Retailers accessing through a verified B2B account, prices are displayed excluding VAT (Net Price).

cliCHair adopts a "Pure Digital" model based on transparent real prices, eliminating fictitious percentage discounts to ensure maximum structural margin for professionals.

Shipping and Delivery

Green Ecosystem: Every cliCHair shipment is 100% carbon-neutral, with emissions offset integrated into the service.
Timelines: Orders received by 12:00 PM (Mon–Fri) are processed and shipped the same day.
Security: All professional deliveries are made exclusively against a signature upon receipt to ensure the safety of technical products.
Damage Reporting: Any visible damage or anomalies must be reported in writing within 48 hours of delivery, accompanied by photographic documentation.

Return and Refund Policy

A return can be requested within 14 days of receipt.

Conditions: Products must be intact, unused, and still sealed in their original packaging. For hygienic and safety reasons, we do not accept returns of opened or tested items.
Fees: For returns not due to a cliCHair error, shipping costs are the customer's responsibility, and a 5% restocking fee will be applied.
Refunds are processed within 3 business days following verification of the returned product's integrity.

Subscription Program

The cliCHair subscription service allows you to automate your supplies with maximum flexibility. Users can pause, modify, or cancel their subscription at any time directly from their account without penalties or hidden fees.

Property and Liability

All website content (text, AI interfaces, logos) belongs to cliCHair.com. Professionals are solely responsible for the technical application of purchased products; cliCHair declines any liability for damages resulting from improper use or non-compliance with official technical protocols.