schöne box. online akademie fürs team ist top um den verkauf anzukurbeln.
Danke Nina!
DISCOVER MORE
INSPIRED BY YOU
Logistics & Security: Shipping, payments and returns
Are prices inclusive of VAT?
For private customers and guests, prices are transparent and already include Swiss VAT.
If you are a professional, activate or log in to your PRO Account: you will immediately see the Professional Net Price (VAT excluded), calculated on the product's real value.
I am a hairdresser: how do I get reserved prices and the technical catalogue?
We strictly protect your profession: B2B prices and advanced technical lines are visible only to verified professionals.
Request free activation of your PRO Account: our team usually validates your business within 1 to 24 business hours.
Once logged in, you get immediate access to net prices, the full catalogue and priority supply conditions.
Which payment methods can I use?
Pay securely with all the main certified electronic payment providers.
We process and ship within 24 business hours, thanks to instant transactions that speed up logistics.
How much is shipping and when will I receive my order?
Thanks to our warehouse in Switzerland, orders placed before 12:00 (Mon-Fri) ship the same day; otherwise they leave on the next business day.
Shipping is free over CHF 150; otherwise it costs CHF 5.80.
For your security, every professional delivery is made exclusively with signature on receipt.
What if I need help choosing?
You will find specific usage advice and technical protocols on every product page.
clichAIr instantly analyses the INCI (ingredients) and compatibility 24/7 to suggest the formula best suited to your hair type, helping you avoid the wrong purchase.
For personalised advice, contact our experts via chat or email.
Can I change or cancel an order I have already placed?
Yes, request cancellation by contacting support before the order is fulfilled.
You receive the refund automatically to the original payment method.
How does the return or exchange process work?
You have 14 days from receipt to request a return through our automated self-service process.
For strict hygiene and safety reasons, we only accept intact, sealed items.
If the error is ours: free return; if it is a change of mind: return shipping at your expense plus a 5% fee for hygiene and quality checks.
Are the products really in stock and ready to ship?
Yes. cliCHair has its own physical warehouse in Switzerland and manages all stock directly.
If a product can be purchased on the site, it means it is physically in stock and ready to ship the same day.