clichAIr: the AI consultant that learns from professionals

For years, much of a salon's technical support came from the sales rep: a question about a product, a protocol to check, a reminder that stock was running low.

On cliCHair, this work is done by clichAIr, our AI technical consultant. It answers in your language, at any hour, and it improves every time a professional helps it get something right.

What clichAIr is

clichAIr is the artificial intelligence of cliCHair, and it says so openly. It answers from our product pages, the INCI lists, the technical data and the knowledge base written by our team. When the data is not there, it says so instead of guessing.

Where you find it

• Chat: the bubble at the bottom left of every page of clichair.ch.
• Search: the clichAIr search bar, which answers questions as well as finding products.
• WhatsApp, Instagram and Facebook Messenger: write to cliCHair, clichAIr answers.
• Email: write to support@clichair.com, clichAIr answers.

It replies in German, French, Italian or English, following the language you write in.

What it does for your salon

• Finds the right product. Which product fits a service, how it differs from another one, which product of our catalogue comes closest to the one you use today.
• Reads the INCI for you. It explains what an ingredient does in the formula (pH, surfactants, actives), not the marketing around it.
• Gives you the real cost per application. It shows the calculation: a 500 ml treatment used at 20 ml gives 25 applications, and the price divided by 25 is your cost per application.
• Helps with colour. Corrections, neutralisation and intensification, with the colour wheel rules and the shade charts of the lines we carry.
• Makes reordering quick. Name the product and it takes you straight to it. If you have agreed to receive WhatsApp messages, it writes to you about six weeks after an order to ask whether you need anything.
• Does not ask you to change supplier. You can start with one range or one gap, keep everything else, and judge us on the result.

What it does for private customers

• Starts with a diagnosis: hair type, condition, products used today, the result they want.
• Proposes a short routine, usually two or three products, because a routine you finish works better than one you abandon.
• Makes the price concrete: how many uses a bottle gives and how long it lasts.
• Checks ingredient preferences on the INCI of each product it names.
• Sends them to the hairdresser for salon services and professional products, and to a doctor when a problem goes beyond cosmetics.

What clichAIr does not do

• It does not invent. No claim, figure or ingredient that is not on the product page or in the knowledge base.
• It does not make diagnoses. It names cosmetic needs, never medical conditions.
• It knows when a person is needed. A problem with an order, a reaction to a product, a partnership: it forwards the request to our team, which replies by email.

Its answers are indicative. The product page and the manufacturer's technical sheet always prevail, together with your experience of your client's hair.

How it learns from professionals

This is the part we are proudest of. clichAIr does not stay as it was on the first day: it grows with the experience of the salons that use it.

1. A verified PRO notices that an answer can be more precise: a protocol detail, a practical point from the salon floor, a missing equivalence. They say it in the conversation or write to info@clichair.com.
2. Our team checks it against the product pages and the manufacturers' technical data.
3. If it is confirmed, it enters the knowledge base of clichAIr.
4. From then on, every answer on that topic benefits, for all salons and all customers.

Nothing enters without being checked. It is the collective memory of cliCHair: the experience of many salons, available to each one.

Why it is good news for your salon

• Answers when you need them. Between two clients, on Saturday evening, while you prepare an order.
• Figures, not slogans. Cost per application with the calculation in front of you.
• In your language. German, French, Italian or English.
• It improves with your experience. What you correct today helps the next salon tomorrow.

The tools in your PRO area

• Quick Order: the whole catalogue on one page, with your last orders
• Kits that pay off: what each service kit earns you
• Colour Calculator: the cost of a colour service and your stock for the month
• Earn on retail: your margin on every product sold at the counter

FAQ

Is clichAIr a person? No. It is the artificial intelligence of cliCHair and it says so openly. Our team works behind it for the cases that need a person.

How reliable are the answers? clichAIr answers from the product pages, the INCI lists and the knowledge base written by our team, and it says so when a piece of data is missing. Its answers are indicative: the product page and the technical sheet always prevail.

Does clichAIr know my PRO prices? Your PRO prices are on the product pages and in the PRO tools once you log in. clichAIr works with quantities, doses and applications, and takes you to the right page.

How do I suggest a correction? Say it in the conversation with clichAIr or write to info@clichair.com. Our team checks every correction before it enters the knowledge base.

Does it cost anything? No. clichAIr is free for everyone, salons and private customers.

Do not have a PRO account yet? Registration is free and with no obligation to buy: Activate your PRO account

Already have an account? Log in and ask clichAIr

Or simply open the chat at the bottom left of any page and ask your first question.